Troubleshooting

Double-check your email address and password for typos

Try resetting your password using the 'Forgot Password' link

Clear your browser cache and cookies, then try again

Contact support if the issue persists

Check your email for the most recent verification code

Make sure you're entering the code exactly as received in your email

Check your spam/junk folder if you don't see the verification email

Request a new verification code if the current one has expired

Contact support to reset your MFA settings if needed

Ensure you're using a 2.4GHz network (5GHz is not supported by most devices)

Check that your Wi-Fi password is correct and doesn't contain special characters

Move the device closer to your router during setup

Restart your router and try the setup process again

Check if the device has power and all cables are connected properly

Verify your internet connection is working on other devices

Try unplugging the device for 10 seconds, then plug it back in

Check if there are any firmware updates available for the device

Check that your payment method has sufficient funds

Verify your card hasn't expired and billing address is correct

Try updating your payment method in the billing section

Contact your bank to ensure there are no blocks on the transaction

Go to the Subscriptions page and select 'My Plans' tab

Click on the plan you want to modify and follow the prompts

Ensure you don't have any pending payments that need to be resolved

Contact support if you need help with plan changes

Close and restart the app completely

Clear your browser cache if using the web version

Check your internet connection speed and stability

Try accessing the app from a different device or browser

Make sure you're using the latest version of the app

Try logging out and logging back in

Check if your subscription includes the feature you're trying to use

Contact support with specific details about which feature isn't working

Check your spam/junk folder for the reset email

Make sure you're using the email address associated with your account

Try requesting a new reset link if the current one has expired

Ensure your new password meets all the security requirements

Contact support if you're still unable to reset your password

Go to Subscriptions → My Plans and select the plan you want to cancel

Follow the cancellation prompts to confirm your decision

Note that cancellation takes effect at the end of your current billing cycle

You'll retain access to features until the subscription expires

Contact support if you need immediate cancellation

Go to My Account page to update your profile information

Make sure all required fields are filled out correctly

Verify your email address if you're changing it

Try refreshing the page and attempting the update again

Contact support if you continue to experience issues

Make sure the device is in pairing mode (usually indicated by blinking lights)

Ensure you're connected to the same Wi-Fi network you want the device to use

Follow the exact pairing steps provided with your device

Try resetting the device and starting the pairing process over

Check that your plan has available device slots

Hold the pairing button for the specified duration (usually 3-10 seconds)

Make sure the device is powered on and properly connected

Try unplugging the device for 30 seconds, then plug it back in

Check the device manual for specific pairing instructions

Some devices require a factory reset before pairing

Ensure your phone/computer is connected to a 2.4GHz Wi-Fi network

Move closer to your Wi-Fi router during the pairing process

Temporarily disable any VPN or firewall software

Try pairing with a different mobile device or computer

Contact support with your device model for specific troubleshooting steps

If you've tried the troubleshooting steps above without success

When you encounter error messages that aren't explained here

If you need help with device-specific setup or configuration

For billing questions or subscription changes you can't make yourself

Anytime you need clarification about features or functionality

Use the 'Chat Support' button for immediate assistance

Send an email using the 'Email Support' button for detailed inquiries

Include your account email and device details when contacting us

Provide screenshots or error messages to help us understand the issue

Our support team is available 24/7 to help resolve your problems

Check our comprehensive documentation for detailed guides

Visit the help center for frequently asked questions

Browse our video tutorials for visual step-by-step instructions

Join our community forum to connect with other users

Follow our social media accounts for updates and tips